Terms and Conditions

Preamble

These General Terms and Conditions of Sale (GTC) govern all commercial relations between the company DLX, registered under number 93957413300012, and customers using the orealis-store.com website to place orders. These conditions define the rights and obligations of the parties in the context of the online sale of products offered by the company.

Any order placed on the site implies unreserved acceptance of these General Terms and Conditions.

1. Company identification

The orealis-store.com website is published by the company DLX, registered under number 93957413300012, whose head office is located at 3 Rue Aristide Briand, 88000, Épinal, France.
For any questions or complaints, you can contact us:

  • By email: contact@orealis-store.com
  • By phone: 07 56 99 92 39

2. Products

The products offered on the site are described with the greatest possible precision. The descriptions, photographs and illustrations are provided for information purposes and have no contractual value. DLX reserves the right to withdraw or modify any product without notice.

3. Price

The prices displayed on the site are expressed in euros (€) and include all applicable taxes (TTC). Delivery costs are specified before the final validation of the order.

  • Delivery is free for all orders over €20.
  • For orders below this amount, shipping costs are displayed at the time of ordering.

DLX reserves the right to modify its prices at any time. However, the applicable rate will be the one in effect at the time of the order.

4. Orders

4.1 Order process

To place an order, the customer must:

  1. Select the desired products and add them to the cart.
  2. Enter your personal information and delivery details.
  3. Validate the basket and proceed to payment via the secure means offered.

Once the payment is validated, an order confirmation email is sent to the customer.

4.2 Refusal of order

DLX reserves the right to refuse or cancel any order in the following cases:

  • Payment problem or suspected fraud;
  • Incomplete or incorrect information provided by the customer;
  • Products unavailable.

5. Payment

Payment for orders is made only online, via secure platforms. The accepted payment methods are:

  • Bank cards (Visa, MasterCard, etc.)
  • PayPal
  • [Other options available]

Payment data is encrypted to ensure its security. No storage of payment information is carried out by DLX.

6. Delivery

6.1 Delivery areas

The DLX company delivers to mainland France and to countries in the European Union.

6.2 Delivery times

Orders are prepared and shipped within an estimated time of a few business days after payment confirmation. Delivery times may vary depending on the destination, carrier and logistics conditions.

6.3 Delivery tracking

A tracking number is communicated to the customer by email as soon as the order is shipped. This tracking can be viewed directly on the carrier's website.

6.4 Delivery costs

  • Free for orders of €20 or more.
  • For orders below this amount, the costs are specified at the time of validation.

7. Right of withdrawal

In accordance with article L221-18 of the Consumer Code, the customer has a period of 14 days from receipt of the order to exercise his right of withdrawal.

7.1 Return conditions

Products must be returned:

  • Not used;
  • In their original, intact packaging;
  • In perfect condition.

Return costs are the responsibility of the customer, except in the case of a defective or non-compliant product.

7.2 Reimbursement

Reimbursement will be made within 14 days after receipt and verification of the returned products.

To exercise this right, the customer must contact DLX by email at contact@orealis.com, specifying their order number.

8. Legal guarantees

All products benefit from the following legal guarantees:

  • Legal guarantee of conformity (articles L217-4 et seq. of the Consumer Code).
  • Guarantee against hidden defects (articles 1641 et seq. of the Civil Code).

In case of any problem, the customer should contact DLX company at [email address] for a solution.

9. Liability

DLX declines all liability for damages, direct or indirect, material or immaterial, resulting from the use of the products. This includes, but is not limited to, cases of inappropriate use, not in accordance with the instructions provided, or related to external factors. The liability of DLX is in any case limited to the amount of the order concerned.

10. Intellectual Property

All elements of the orealis-store.com website (texts, images, graphics, logos) are protected by intellectual property law. Any reproduction or unauthorized use is strictly prohibited.

11. Personal data

The information collected during orders is used only for processing and improving services. It is never shared with third parties, except for logistical or legal needs.

For more information, see our Privacy Policy.

12. Applicable law and dispute resolution

These General Terms and Conditions are governed by French law. In the event of a dispute, an amicable solution will be preferred. Failing this, the competent courts will be those of the customer's place of residence or the place of delivery.

13. Contact

For any questions or assistance, you can contact us:

  • By email: contact@orealis-store.com
  • By phone: 07 56 99 92 39